Roberto Villa

Location: Tromsø, Norway

🧠 Summary

Operations Manager and Accountant with a strong hospitality background and a passion for automation and AI-driven efficiency. Proven ability to streamline operations, lead small teams, and build practical solutions under pressure. Combines business operations, technical mindset, and content creation skills to deliver measurable results in tourism and service environments.

🛠 Core Skills

  • Operations & Team Leadership
  • Accounting (Fiken, Tripletex)
  • AI Tools Implementation
  • IT and Cybersecurity
  • Content Creation & Digital Marketing
  • Process Optimization
  • Critical Thinking & Problem Solving
  • Fast-paced Decision Making
  • Deadline Management

🌍 Languages

  • Italian: Native
  • English: C1
  • French: C1
  • Norwegian: B1

💼 Professional Experience

Accountant & Operations Manager — Nordikae AS, Tromsø

Nov 2025 – Present

  • Manage accounting workflows using Fiken and Tripletex
  • Coordinate DMC incoming operations for the Norwegian market
  • Negotiate hotel contracts and manage supplier relationships
  • Build tailored B2B travel packages (City Break, Expedia TAAP, FareHarbour)
  • Introduced AI tools to improve internal efficiency and customer service

Shop & Operations Manager — Tromsø Golfklubb, Tromsø

May 2025 – Oct 2025

  • Managed daily shop and café operations
  • Coordinated staff scheduling and task allocation
  • Improved operational workflows and internal systems
  • Led and supervised a team of 2 employees

Shift Leader — Ris Mat og Kaffebar, Tromsø

May 2024 – Oct 2025

  • Promoted from barista to shift leader
  • Launched and managed evening shift operations
  • Trained and supervised new staff
  • Created onboarding manual for newcomers

Restaurant Owner & Developer — Croix de Ville / Locanda Urbana, Aosta (IT)

2016 – 2023

  • Turned around a poorly reviewed restaurant into a fine-dining concept
  • Launched a second street-food brand
  • Built and deployed proprietary delivery app in 10 days during COVID
  • First food delivery service in Aosta Valley at the time

Restaurant Manager — Sur la Place, Aosta (IT)

2015 – 2016

  • Managed daily restaurant operations
  • Handled purchasing and supplier orders
  • Supported hiring and staff coordination

Executive / Head Chef — La Crèches, La Thuile (IT)

2010 – 2014

  • Promoted from Head Chef to Executive Chef
  • Repositioned restaurant reputation through menu engineering
  • Supported marketing initiatives to increase visibility

🧩 Additional Experience

  • System Administrator (Linux, Windows, Proxmox)
  • Carpenter
  • Real Estate Agent
  • Tour Guide

🎓 Education

Master in Marketing for Food Industry — RistoratoreTop srl Milan, 2020–2021

Diploma in Communication — ITSOS Albe Steiner Milan, 1995–2000

📜 Certifications

  • Social Media Communication
  • Food Marketing Mastery

🏔 Interests

AI, automation, and cryptocurrency. Passionate about nature, hiking, and outdoor life in Northern Norway.

Full CV available on request.